Nokia Lumia 800登陸香港後，不少用家都表示耗電過快，令他們十分失望。有用家發現使用Diagnostic Tool的話，居然出現了Full Charge Capacity為981mAh，懷疑是電池出現問題，導致這個情況。就這個問題，Nokia CEO Stephen Elop便曾透過電郵回覆查詢，指出這個並非電池問題，純綷是Firmware的問題而已。今天，Nokia終於正式發表有關Lumia 800電量問題的相關聲明，詳見如下︰

On Monday 12th December some of our customers started to comment in various social media that the preloaded diagnostics tool in some of the Nokia Lumia 800 phones was showing lower battery capacity than expected. We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity. We want to stress that this issue has not been found to affect the recently introduced Nokia Lumia 710.

The good news is that as this is a software problem it can be easily resolved.  The planned software update in early 2012, as well as including many performance enhancements, will also include a fix that will enable the affected phones to access the total battery capacity.  For anyone who does not want to wait for the software update, Nokia can arrange for a replacement phone.  Anyone who requires any further clarification should contact Nokia Care (Care contact details and locations can be found at www.Nokia.com/support).

Anyone who wants to know if their phone is affected can run the battery status test from the diagnostics tool already installed on their phone. (The tool is designed for service use and only displays approximate values.) Dialling ##634# opens the diagnostics tool. By accepting the disclaimer and then selecting ‘Battery Status’ from the list of options, anyone will be able to see their available battery charge capacity.  If your full charge capacity reads less than 1000 mAh then your phone is affected with this specific issue and you may find it is necessary to charge your phone more frequently than normal.  Once the software update has been applied, you should experience much better battery life. In the meantime here are some tips on how to increase your battery performance and you should also make sure you are using the charger that came with the phone, as older chargers may not be as effective at charging the new Nokia Lumia 800.

 

小編在這裏為大家簡單總結一下聲明的內容。Nokia確定了Lumia 800的電量問題純綷是由於軟件問題，導致手機不能使用電池的完整電量，電池本身則沒有任何問題。而這個問題，在Lumia 710身上並未有發生。Nokia將於2012年初推出更新，除了加強手機表現外，也同時會解決電量問題。如果你不想等待更新的話，Nokia則可以為你安排更換手機。

然而，小編不太肯定的，是Nokia指不想等待更新的話就可以更換手機的意思。Nokia是指現在就有經已沒有電量問題的手機可供大家更換；還是指在更新推出後，大家可以不作出更新，直接更換手機呢？看來想知道的讀者，可以快點致電香港Nokia的客户服務部查詢了。

資料來源︰WMPowerUser